Tourism is the first historical market of Guest Suite. For 5 years, we have supported nearly 2000 professionals in tourism, hotels, campings or catering in the management of their e-reputation and their customers.
Very good tool! All the reviews issued by our customers are centralized on the same application and this saves us a lot of time to answer them. The implementation is simple and the team that accompanies us is very professional. We recommend without a doubt!
Hôtel Le Rabelais
Fontenay le Comte (85)
It is a pleasure to work with the Guest Suite team. They are competent, smiling, pleasant. The support is just remarkable. I really recommend them.
TOURISM IN THE FIRST PLAN OF E-REPUTATION
Reviews: a major challenge
It is estimated that today, 90% of Internet users consult customer reviews before booking their trip. If TripAdvisor exists, if Google, Airbnb or Booking are the focus of customer reviews, it is obvious that Tourism is the most mature market and the most sensitive to reviews.
E-reputation has a major influence on the turnover of tourism professionals. Depending on the rating, whether positive or negative, the image of an establishment is affected. And beyond the note, the very content of a comment is likely to influence the decision of a user. These now pay particular attention to the quality of e-reputation.
97% of our customers renew their subscription every year
In this, Guest Suite is positioned as the No. 1 partner of tourism professionals. We accompany them in a necessary transformation: taking control of their customers’ opinions. Significant increase in the amount of reviews collected, dissemination on the platforms that matter, accurate analysis of customer comments, and support or delegation of response to reviews: these are the main areas of action of Guest Suite, which offers premium support, true keystone of our service.
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