Attract more customers, thanks to better reviews

Guest Suite, the leading solution to

COLLECT

SPREAD

ANALYZE

ANSWER TO

you customer reviews

Like all of them, start picking up the stars

How does it work ?

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Start collecting more reviews

Guest Suite gives you the power to capitalize on each moment of the customer experience to capture satisfaction!

Send surveys by e-mail, connecting your PMS / CRM or integrating your database 💌
Collect the reviews of your customers directly on site via a tablet 🌟
Solicit your customers quickly by SMS (beta test in progress) 📲

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Spread those review all over the world !

Guest Suite has partnerships with the most important reviews platform in the world, and is one of the only partners of Google my Business. Automatically distribute reviews on the platforms that matter to you by taking advantage of Guest Suite agreements! 🌎

Google
Tripadvisor
Yellow Pages
Ouest France Immo
Ouest France Auto
Petit Futé
Easyvoyages

...

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Analyze your reviews

Analyzing your reviews is a virtuous process for two reasons: first of all because you’ll send a positive signal to your customers by demonstrating that you bring interest to their returns, but above all you will find multiple opportunities to improve the quality of your service !

Detailed analysis of all the results from your surveys, but also analysis of your opinion platforms 📈
Analysis of your customer feedback thanks to our semantic analysis engine 📝
Keep an eye on your competitors : take advantage of competitive analysis to detect your strengths and weaknesses! 🧐

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We answer for you !

Nowadays answering to your customer reviews is essential : for those who took the time to write a review, of course, but also and above all for your future visitors, who consult your customer reviews ... Take control with Guest Suite!

Our team of writers answers to your reviews for you after a training session and questions about your activity 🤝
We support you in dealing with false and illicit reviews ❌
Alert system on reviews you want to overcheck 🔔

Spread satisfaction and reviews. Wherever it matters for you.

Why take charge of your e-reputation ?

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Master your band image

90% of consumers consult customer reviews before trusting a professional. Nowadays, customer reviews represent an essential lever of trust, and you must regain control, by capitalizing on the satisfaction of your customers.

of prospects seduced by an advertisement check the brand's e-reputation

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Boost your turnover

Customers trust customer reviews 3 times more than advertising. Your opinions are your image! This is the first criterion for choosing a professional after the price: your e-reputation represents a colossal turnover lever. Guest Suite helps you boost your turnover!

of consumers are spending more in an company that shows excellent reviews

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Increase customer satisfaction

Good management of your customer reviews allows you to greatly improve your transformation and your turnover, but also demonstrates a powerful commitment in customer relations. One of the first levers: answering to reviews!

consumers are more likely to visit a business that reacts to negative reviews

Join our family 🤝

Guest Suite offers a specific program for its partners. Special training on the tool and its benefits, special offers program. We also organize numerous events in close collaboration with our partners. Join our wonderful family !